A disturbing incident regarding baggage mishandling has been reported by a passenger named Sarvesh against IndiGo Airlines. The passenger alleged that his daughter’s luggage was badly damaged while she was traveling on a domestic flight. He claimed that the bag appeared to be cut using a sharp object, possibly a knife, during the transit process.
Which flight was involved in this incident?
The incident took place on IndiGo flight number 6E 6911. This flight was operating from Hyderabad to Bhubaneswar. The passenger’s daughter was on board this flight when the alleged mishandling occurred, leading to the damage of her personal property.
What did the passenger say about the damage?
Sarvesh took to social media to express his anger and disappointment. He stated, ‘Gross mishandling of baggage by IndiGo. My daughter was traveling today in flight 6E 6911. Seems someone cut it with a knife.’ Visuals shared suggest a significant rip in the fabric of the suitcase.
What should passengers do in such cases?
If a passenger finds their luggage damaged upon arrival, they should immediately contact the airline staff in the arrival hall before leaving the airport. Filing a Property Irregularity Report (PIR) is mandatory to claim compensation. It is also advised to take clear photos of the damage and the baggage tag for evidence.
