A disturbing incident has come to light regarding baggage mishandling on an IndiGo flight. A passenger named Sarvesh claimed that his daughter’s luggage was damaged and appeared to be cut with a sharp object during her travel from Hyderabad to Bhubaneswar. The airline is under scrutiny as similar complaints rise.
Incident on Flight 6E 6911
The incident occurred on IndiGo flight 6E 6911 operating between Hyderabad and Bhubaneswar. According to the passenger, his daughter was on board and discovered the damage upon arrival. The visuals shared by the passenger show a significant rip in the suitcase fabric, which he alleges was done using a knife during the transit process.
Mandatory Steps for Passengers
Experts advise that passengers must be vigilant about their check-in luggage. If any damage is noticed, it is crucial to act before leaving the arrival hall. Filing a complaint later often results in rejection.
- Contact airline staff immediately in the arrival area.
- File a Property Irregularity Report (PIR) on the spot.
- Take clear photographs of the damage and baggage tags.
Compensation and Rules
Under Indian aviation rules, airlines are liable for damaged baggage up to a certain limit. However, proper documentation is key.
| Type | Limit/Rule |
|---|---|
| Liability Limit | Up to ₹20,000 for domestic flights |
| Claim Time | Within 7 days of travel |
| Action | Internal investigation by airline |
Recent data shows that baggage complaints against airlines have increased significantly, with 42% of passengers reporting issues in 2025. The DGCA has also penalized airlines for such operational lapses.
